Information

CUSTOMER UPDATE

Many of our retailers have adapted their opening hours to support the safe return to work of their staff, so please always double-check before you set off.

Due to new government guidelines, it will be mandatory to wear a face covering (eg mask, scarf, bandana) while shopping from Friday 24 July.

Please shop thoughtfully and follow the latest social distancing guidance laid out by the Government.

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Centre Opening Hours

Mon to Sat: 9am - 5.30pm

Sunday: 10am - 4pm

Many stores may vary their hours so please call ahead if you are making a special trip. All contact details can be found on individual store pages.

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Car Parking

The centre has free parking for over 300 vehicles. The car park is accessed from Redcatch Road and is open:
Monday - Thursday 6am - 11pm
Friday - Sunday 6am - 12am

You can now charge your car for FREE on Level 7 of our roof car park!

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Click & Collect

Click & Collect is available from Wilko and Shoe Zone.

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Food & Drink

Take a break from shopping and visit Belles Café, Subway or Greggs for a delicious snack or tasty treat.

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Lost Property

Please contact Security at the Centre Management Office on 0117 977 1871.

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Toilets & Baby Changing

Toilets and baby changing facilities can be found within the centre and are located between Quicksilver and Iceland.

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Accessibility

The Centre is wheelchair accessible with automatic doors into the Centre and two passenger lifts with voice information systems. Disabled parking bays are located on the 3rd, 5th and 7th floors of the car park. We also have a quality disabled toilet with secure radar key entry and wheelchairs available.

We hold Quiet Time shopping every Sunday between 10am and 12pm. Members of our staff have received training in First Aid, Autism, Dementia and Alzheimer’s awareness and are Sighted Guild trained.

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FREE WiFi

Free WiFi is available throughout the centre.

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Fire Alarm

Every Tuesday at 9.30am the centre carries out a fire alarm test which involves the activation of sounders.